LANA Software's AI Receptionist

I used to dread missing calls during the day — it meant hours of phone tag wasting admin time, or worse, losing a job entirely to a competitor. Between being on-site, quoting, and managing staff, I didn’t have time to answer every call, let alone take down all the job details properly. We tried call answering services, but it still felt clunky and were off-putting to our customers— I’d get half a message or have to chase people for the info we needed.

Then we brought on the LANA AI Receptionist. Honestly, I was sceptical at first. But it sounds just like a real person, and it doesn’t just answer the phone — it actually qualifies the customer, asks the right questions, and books the job straight into simPRO. The call summary and transcript land in my inbox and the customer notes instantly, and the job’s already sitting there ready to go. No delays, no follow-up calls. It’s just done.

What really blew me away was how it learned our business — the language we use, the types of jobs we take, even the suburbs we service. Customers think they’re talking to a real local receptionist. And the best part? It’s working 24/7. No lunch breaks, no missed calls, no weekend voicemails I need to listen to on a Friday night.

I didn’t expect tech like this to be so smooth. It’s like we’ve hired someone who never forgets a thing, works all hours, and knows our business inside out. That peace of mind? Worth every cent.

And when we connected it to the full LANA CRM? That’s when everything clicked. Now the AI handles customers across the board — inbound calls, social media messages and website enquiries. It follows up on quotes and invoices automatically, follows up customers for repeat service jobs, even asks for Google reviews once the job's done. Everything is tracked and flowing through one system.

It’s not just a receptionist anymore — it’s a full-time sales coordinator, admin assistant, and office manager rolled into one. It feels like the LANA team genuinely wanted us to succeed. For the first time, we’ve got a system that runs the business instead of the other way around.