Hermia: Know the Job Before You Roll the Truck

The moment an enquiry lands, Hermia reads it, qualifies it, and builds a structured job inside Simpro. Basic contact details are captured automatically in the background Hermia’s focus is on asking the sophisticated questions that actually matter for the job: fixture or system affected, fault description, fault code, address, hazards, water/gas isolation, access and entry, billing contact, availability, property type, and building type. If an answer is too vague to act on, Hermia follows up until it gets something usable so what lands in front of you is a complete brief, not a half-finished lead you’ll have to chase up yourself. That means fewer wasted call-outs, fewer surprises on arrival, and no back-and-forth just to get the basics.

Before anything is created, Hermia checks your Simpro account first using a three-tier match: existing customer and site → only the job is added; existing customer, new address → only the site is created; brand new customer → both created together, fully populated. The benefit is simple  your CRM stays clean, with zero duplicate records for your team to untangle later.

Every job is automatically triaged into Emergency (today), Urgent (2-4 days), or Standard (next week), so you know at a glance what needs your attention first, without reading through the whole brief. And a closed enquiry isn’t dead if a customer comes back mentioning “emergency” or “urgent,” Hermia reopens the conversation on its own, so nothing genuinely serious gets left waiting behind an old thread.

Speed is where this pays off fastest: a brand-new enquiry gets its first reply in around 60 seconds, day or night long before your competitors have even checked their inbox. That’s often the difference between winning a job and losing it to whoever answered first.