Hermia AI: Instant Message Response & Job Booking for Simpro
Stop losing jobs because enquiries sit unanswered.
Hermia handles your customer enquiries automatically no need to open or manage emails. It reads enquiries from your Gmail and Outlook inboxes, website forms, and other channels within seconds, responds while customers are still engaged, and qualifies every opportunity.
It collects everything your team needs: customer details, property address, issue summary, urgency, photos, videos, voice notes (transcribed automatically), availability, and other key job information.
Once qualified, Hermia creates a complete ready-to-dispatch job inside your Simpro calendar giving your team everything they need to schedule and complete the work faster.
Description
Hermia is an AI enquiry and booking solution built for foundation repair contractors and tradespeople who want to turn more enquiries into booked jobs without the admin.
Every enquiry that arrives from your website, contact forms, Gmail, Outlook, or other channels is automatically read, qualified, and organised into a structured job. Hermia captures the key details your team needs customer information, property details, issue summary, urgency, budget, photos, videos, and voice notes so you only spend time on serious opportunities.
No more opening, sorting, and manually triaging emails. Hermia turns every qualified enquiry into a complete, dispatch-ready job inside your Simpro calendar, with customer and job data synced automatically and no manual data entry required.
From the first homeowner message to a scheduled job, Hermia helps your team respond faster, reduce admin, and keep more work moving.
Features
Instant Inquiry Response
Hermia reads every incoming enquiry, responds instantly, qualifies the customer, and turns the information into a structured job ready for Simpro. No missed leads. No inbox management. No manual data entry. Your Time Saved
Accurate Booking, Zero Spam
Hermia only books jobs when the required details are confirmed. If information is missing or unclear, Hermia politely follows up until the enquiry is complete. Once the booking is confirmed, Hermia stops messaging completely giving customers a smooth experience without unnecessary follow-ups or spam.
Talk, Type, or Send a Photo
Customers can explain their issue however suits them text, photos, video, or a quick voice note. Hermia transcribes it all into a clear, accurate summary, making it easy for them to get help without extra effort.
Weekly Admin Hours Saved Report
Every week, Hermia provides a detailed performance report showing admin hours saved, emergency and critical jobs captured, enquiry trends, and the real issues customers are reporting.
Syncs Inside Your Simpro CRM
Every enquiry is automatically synchronised into your Simpro CRM with the customer’s contact details, property address, issue summary, urgency, availability, and budget. Photos and videos are analysed, transcribed, and converted into structured job information, eliminating manual data entry and giving your team complete, accurate records from the start.
Media
Integration Diagrams
Gmail Enquires
Job
Facebook Messages
Job
Instagram Messages
Job
Outlook Enquires
Job
Reviews
Pricing
Gmail
229 Setup fee + 170 AUD / Month
Full access to Hermia’s automated Gmail lead intake and qualification. Built for businesses that run on Google Workspace. Starts with a setup fee, followed by a 7-day free trial.
- Gmail lead intake & qualification / Full Simpro sync / Photos, Voice Notes, Videos, and Transcriptions / Weekly business summary
44 Setup fee + 80 AUD / Month
Full access to Hermia's automated Facebook Messenger lead intake and qualification. Starts with a setup fee, followed by a 7-day free trial.
- Facebook Messenger lead intake / Full Simpro sync / Photos, Voice Notes, Videos, and Transcriptions / Weekly business summary
44 Setup fee + 80 AUD / Month
Full access to Hermia's automated Instagram DM lead intake and qualification. Starts with a setup fee, followed by a 7-day free trial.
- Instagram DM lead intake & qualification / Full Simpro sync / Photos, Voice Notes, Videos, and Transcriptions / Weekly business summary
Custom / Tailored Pricing
Custom
A fully bespoke integration built around your brand and workflow requirements. Covers Gmail and Outlook lead intake now, with Facebook and Instagram coming soon qualified via WhatsApp, fully customised question flows, and complete Simpro synchronisation. Pricing is tailored to your business following a private consultation call.
- Gmail & Outlook (Facebook & Instagram coming soon)
- Lead qualification via WhatsApp
- Fully customizable question flows per contractor
- Full Simpro sync
- Priority 24/7 support
- Custom branding & workflows
- Weekly business summary
Outlook
229 Setup fee + 170 AUD / Month
Full access to Hermia’s automated Outlook email lead intake and qualification. Built for businesses that run on Microsoft 365. Starts with a setup fee, followed by a 7-day free trial.
- Outlook email lead intake & qualification / Simpro sync / Photos, voice notes & transcriptions / Weekly Performance Report
* The pricing here is for display purposes only. You should contact the partner for the most up to date and correct pricing information. We do not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 07 Jul, 2026 12:00AM
Resources
FAQ
No
Once a lead is qualified, Hermia stops engaging completely so your customers never feel spammed. If that same person reaches out again later with a new inquiry or submits a new form, Hermia treats it as a fresh lead and re-engages from scratch, so you’re always working with current, accurate information rather than a stale conversation.
Once a lead is qualified, Hermia stops engaging completely so your customers never feel spammed. If that same person reaches out again later with a new inquiry or submits a new form, Hermia treats it as a fresh lead and re-engages from scratch, so you’re always working with current, accurate information rather than a stale conversation.
Hermia transcribes every voice note and video where the explanation is clear, capturing the lead’s exact words Hermia never summarizes or paraphrases what they actually said in the recording. That summarizing only happens separately in the description field. If a voice note or video isn’t clear enough to understand, Hermia doesn’t force a transcription instead, it asks the lead to explain again until the situation is properly understood.
No. Hermia works behind your existing contact form and email. Jobs arrive as a clean brief on your phone.
No Hermia uses pre-approved templates. Every message comes from approved wording, so it can’t go off-script.
No. Hermia runs on your existing email. Hermia filters every incoming email in real time. Anything unrelated to repair or service work is ignored automatically. Only genuine job enquiries are read, qualified, and turned into structured jobs ensuring no time is wasted and no real lead is missed.
All data is encrypted in transit and at rest. Customer details, job info, photos, and voice transcriptions are stored on secure cloud servers with restricted access only authorized Hermia systems and your own Simpro account can view them.
Yes. There’s no lock-in contract cancel anytime with no penalty.
Don’t worry — Hermia automatically replies to the lead via email asking for their phone number. This ensures no lead is ever missed and they move smoothly through qualification.
Yes. If you’re not satisfied with Hermia, we’ll issue a full refund of your setup fee.