Hermia: Know the Job Before You Roll the Truck
Stop losing jobs because enquiries sit unanswered. Hermia manages enquiries from Facebook, Instagram, Google Business and WhatsApp, so every lead receives a fast response. It asks the questions your team needs answered before acting: what is affected, what has gone wrong, the address, hazards, isolation requirements, access details, billing contact, availability, property type and building type.
Before creating anything, Hermia checks Simpro for the existing Customer, Site and Open Lead. If the right record already exists, it is enriched with the new job information. If it does not, Hermia creates only the Customer or Site that is needed, keeping the job connected to the correct record.
Once the job is confirmed, Simpro is updated with a clear, job-ready record. The booked contractor receives a WhatsApp alert with the job-docket link, so they can see the job details straight away. When that customer needs help again, they can return through the same Hermia chat channel—creating a familiar route back to your business.
Description
Hermia is an AI-powered, multi-channel enquiry and booking assistant for plumbing, electrical, roofing, remedial, and fire/ESM businesses.
It manages enquiries from WhatsApp, Email, Instagram, Facebook and Google Business, turning scattered messages into qualified, ready-to-dispatch work in Simpro—without your office having to chase every enquiry for the basics.
It manages enquiries from WhatsApp, Email, Instagram, Facebook and Google Business, turning scattered messages into qualified, ready-to-dispatch work in Simpro—without your office having to chase every enquiry for the basics.
When an enquiry arrives, Hermia captures the contact details and asks the job-specific questions that matter: the affected fixture or system, fault description and code, address, hazards, water or gas isolation, access and entry, billing contact, availability, property type and building type. If an answer is too vague to act on, Hermia follows up until the detail is usable. Your team receives a structured job brief, not a half-finished lead.
Before creating anything, Hermia checks the Customer, Site and Open Lead records in Simpro. If the customer and site already exist, it enriches the matching records. If the customer exists at a new address, it creates the Site. If the customer is new, it creates both the Customer and Site using the captured details. This keeps your CRM organised and helps reduce duplicate records.
Hermia then triages completed enquiries as Emergency, Urgent or Standard, so priority is clear at a glance. Emergency jobs are treated as Hot, Urgent jobs as Warm, and incomplete Cold enquiries are not sent to the contractor. When a job is booked, Simpro is updated with the qualified job information, and the booked contractor receives a WhatsApp alert with the job-docket link.
Returning customers can use the same Hermia chat channel whenever they need help again, giving your business a familiar route for future enquiries. The result is less manual follow-up, clearer job information, and a more prepared handover to the person attending the site.
Features
Customer Module
Customer Custom Fields
- Billing Entity — keeps the correct billing entity visible on the record.
- Urgency — makes the job priority clear at a glance.
- Estimate Amount — shows the estimate amount discussed with the lead.
How it benefits you
- Less manual admin, clearer decisions and a cleaner handover
Site Module
Site Custom Fields
- Access_Notes — keeps entry instructions and site-access detail on the Site record.
- Building Type — shows the property type before the team attends.
How it benefits you
- Your technician arrives prepared
Leads Custom Fields
Leads Custom Fields
- Fault_Code — identifies the type of service or issue.
- Defect_Flag — clearly labels the reported fault.
- Description, Hazards & Isolation — keeps the job condition and safety context together.
- Materials & View Damage — shows material detail and the supplied visual evidence.
How it benefits you
- Your team can act with context
Booking Module
Booking
- Live Simpro availability — Hermia checks the schedule before selecting a technician and time.
- Booking confirmation — the customer receives the date, time, technician and direct contact details.
How it benefits you
- Less booking back-and-forth
QUALIFY ENQUIRIES ACROSS 5 CHANNELS
Email · WhatsApp · Instagram · Facebook · Google Business
Every existing enquiry is handled through the same structured qualification flow, whether it arrives in an inbox, a message thread, or a business profile.
Every existing enquiry is handled through the same structured qualification flow, whether it arrives in an inbox, a message thread, or a business profile.
How it benefits you
• One intake standard, everywhere
• Fewer missed opportunities.
• A clearer job before dispatch.
• One intake standard, everywhere
• Fewer missed opportunities.
• A clearer job before dispatch.
Media
Integration Diagrams
Lead
Job
Reviews
Pricing
Text to Job. Automatically
Turn customer messages into job-ready Simpro records. Hermia qualifies the enquiry, captures the job detail, enriches or creates the right Customer and Site, checks the Open Lead, and sends the booked contractor a WhatsApp alert with the job-docket link.
- WhatsApp Qualification & Technician Alerts
- Job Details & Booking Synced Into Simpro
- Customer, Site & Open Lead Match Protection
- Returning Customer Chat Channel
- Photos, Videos, Voice Notes & Transcriptions
* The pricing here is for display purposes only. You should contact the partner for the most up to date and correct pricing information. We do not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 13 Aug, 2026 12:00AM
Resources
FAQ
No. Hermia runs on your existing email. Hermia filters every incoming email in real time. Anything unrelated to repair or service work is ignored automatically. Only genuine job enquiries are read, qualified, and turned into structured jobs ensuring no time is wasted and no real lead is missed.
Don’t worry — Hermia automatically replies to the lead via email asking for their phone number. This ensures no lead is ever missed and they move smoothly through qualification.
Yes 48 hour window. If you’re not satisfied with Hermia, we’ll issue a full refund of your setup fee.