Aircall (by Aloka Technologies)
Aircall is a leading cloud-based phone and call management platform, empowering service and support teams to streamline communications, access call analytics, and integrate with core business applications for unified customer management.
Description
Integrating Aircall with Simpro brings customer phone interactions and job details together in one streamlined workflow. Using Aloka Integration Hub, customer records and job information can be instantly synchronized between Aircall and Simpro, enabling accurate and effective service delivery. Call transcripts and audio recordings are automatically saved to corresponding jobs for audit, training, and compliance. This integration closes the loop between communication channels and field service, helping teams deliver responsive support and maintain complete records.
The result is a connected, scalable solution—linking calls, customer data, and job records so service teams work smarter, track every interaction, and improve customer experience.
The result is a connected, scalable solution—linking calls, customer data, and job records so service teams work smarter, track every interaction, and improve customer experience.
Features
Sync Customer
Synchronize customer profiles and contact information between Aircall and Simpro, making every interaction personalized and accurate.
Sync Job Information
Instantly link call activities to job records, ensuring technicians and service staff have up-to-date information for every job.
Sync the Transcript
Automatically save call transcripts to Simpro jobs for easy reference, compliance checks, and quality assurance.
Save Audio to the Job
Push call recordings directly into Simpro for future review, staff training, and performance audits.
