# Wyapy - Customer Feedback
> Collect, understand, and act on customer feedback effortlessly with Wyapy.

Canonical page: https://marketplace.simprogroup.com/apps/wyapy-customer-feedback
Marketplace: Simpro Marketplace
Last updated: 2026-02-24
Logo: https://assets.partnerfleet.app/iov0h2ynq4sjb1b167n55xrithwx

## At a glance
- Integration Type: [Customer Service & Experience](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience)
- Available In: Australia, Canada, New Zealand, UK & Ireland, United States
- Pricing: Pro subscription, Free trial
- Website: [www.wyapy.com](https://www.wyapy.com)

## Call to actions
- **Get in Touch** — submit the contact form on https://marketplace.simprogroup.com/apps/wyapy-customer-feedback
- [Get Started](https://dashboard.wyapy.com/simpro/auth/start)

## Description
Wyapy is a cutting-edge feedback management platform designed to streamline the process of collecting, analyzing, and acting on customer insights.

The platform offers brandable, lightning-fast surveys that enhance user engagement and boost response rates.
With its powerful analytics and AI-driven reporting capabilities, Wyapy not only captures vast amounts of feedback but also deciphers it to provide actionable insights. Teams benefit from features such as theme clustering, sentiment analysis, and prioritized next steps, which help them identify wins and risks associated with customer feedback.
Wyapy's analytics dashboard goes beyond simple scores, offering in-depth trend analysis and detailed breakdowns to reveal what truly drives customer satisfaction.
Built on a scalable serverless architecture and reinforced with robust security measures, Wyapy ensures rapid survey delivery and a seamless user experience across any device.

With its emphasis on speed, reliability, and actionable insights, Wyapy empowers organizations to transform feedback into effective decisions quickly and confidently.

## Features
- **Automatically send Feedback Request** — Automatically ask your customers for their feedback by email when a job gets completed.
- **Capture different ratings and comment** — Customers are able to rate a primary rating (CSAT/NPS), configurable secondary ratings, and leave a comment.
- **Analyze the collected feedback** — Analyze the collected feedback through the analytics dashboard
- **Leverage AI Reports** — Your data is analyzed every week and an AI report is generated for you to identify what works and what doesn't

## Media
- ![Wyapy - Customer Feedback](https://assets.partnerfleet.app/g0a7ol8gqin8mi2oln0w668jqmbr)
- ![Wyapy - Customer Feedback](https://assets.partnerfleet.app/oeo6c1for4u3ox4y8d2dy5vemdp1)
- ![Wyapy - Customer Feedback](https://assets.partnerfleet.app/dewdunyzrxrs17n8cizmjj7jfxn5)

## Pricing
- **Pro subscription** — $29 /month

## Resources
- [Privacy Policy](https://www.wyapy.com/privacy/)
- [Terms of use](https://www.wyapy.com/terms/)

## FAQ
### How to get started?
Click on 'Connect' to create an account on Wyapy associated to your Simpro installation.

You will be able to configure your survey and, once your explicit consent is given, we will start sending emails automatically to your customers.

Your customers will be able to provide their feedback that will be visible in your Wyapy dashboard and directly in your Simpro jobs.