# Zendesk (by SyncEzy)
> Manage customer communications effectively in a helpdesk while seamlessly creating jobs and quotes out of emails / tickets and keep the two connected.

Canonical page: https://marketplace.simprogroup.com/apps/simpro-zendesk-integration
Marketplace: Simpro Marketplace
Last updated: 2026-02-24
Logo: https://assets.partnerfleet.app/lcxo4wubkkjw4rfv47gg349u7xpc

## At a glance
- Integration Type: [Customer Service & Experience](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience)
- Available In: Australia, Canada, New Zealand, UK & Ireland, United States
- Website: [syncezy.com/simpro-zendesk-integration](https://syncezy.com/simpro-zendesk-integration/)

## Call to actions
- **Get in Touch** — submit the contact form on https://marketplace.simprogroup.com/apps/simpro-zendesk-integration
- [Learn More](https://syncezy.com/simpro-zendesk-integration/)

## About
Manage customer communications effectively in a helpdesk while seamlessly creating jobs and quotes out of emails / tickets and keep the two connected.

## Features
- **Right tool for the job** — Use Zendesk as the powerful Help desk system to manage the front end communications and use Simpro to manage the operations Back end.
- **Ensure nothing gets dropped** — Ensure 100% visibility on where all incoming communication is at and what needs to go to Simpro vs what needs to be handled on email.
- **Less Searching more doing** — Seamlessly go from Email to a Simpro Job or a quote without missing a beat or having to search.
- **Full Visibility** — Always have full visibility on where a ticket is and where the connected job or quote is?
- **Make Customers Happy** — When back office and operations can work better together it’s easier to make customers happy.

## Screenshots
- [Boost Productivity with Simpro–Zendesk Automated Integration (video)](https://player.vimeo.com/video/1124795556?app_id=122963)
- ![The Challenge: Disconnected Support & Operations](https://assets.partnerfleet.app/g03qxh2yriml17rbns9f89fo9yxr)
- ![Two-Way Integration: Simpro & Zendesk](https://assets.partnerfleet.app/9ilbcc1jhinss21npe4z0zinbb9h)
- ![Why Integrate Simpro with Zendesk?](https://assets.partnerfleet.app/s4r6pjgqhjsg7eiv4zazly7cf7nr)
- ![Key Benefits of Simpro–Zendesk Integration](https://assets.partnerfleet.app/64ah1uupt83fx67jb5w8eyoa7l89)
- ![Security, Support, and Simple Setup](https://assets.partnerfleet.app/211f4dz79no4tjveaaoalcjfkknu)
- ![Trusted by Hundreds of Customers Worldwide](https://assets.partnerfleet.app/cxtdavpx0rg7x9o3e1oxu591yv9a)
- ![Effortless Sync: Simpro–Zendesk Integration](https://assets.partnerfleet.app/jgdswgju7o38b71xplra3zjui5bq)

## Resources
- [Simpro Zendesk Onepager](https://workdrive.zohoexternal.com/external/c6df5b9c5d444964bc4794dc588bc26e30581d24415813d3422282e4fc24ef1e?utm_source=simpro&utm_medium=partner_referral&utm_campaign=market_place_listing&utm_term=simpro-zendesk-integration&utm_content=listing)
- Simpro Zendesk Integration Slides