# LANA Software - AI Receptionist > AI Powered Receptionist To Manage Your Inbound calls, qualify the caller and book the customer into SIMPRO as a QUOTE or JOB automatically. Canonical page: https://marketplace.simprogroup.com/apps/lana-software-ai-receptionist Marketplace: Simpro Marketplace Last updated: 2026-05-17 Logo: https://assets.partnerfleet.app/ufxzfk23qc4eitdzzlfrd0mz5qi6 ## At a glance - Integration Type: [AI (Artificial Intelligence)](https://marketplace.simprogroup.com/t/integration-type/ai-artificial-intelligence), [Voice (VOIP)](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience/voip), [Lead & Online Booking](https://marketplace.simprogroup.com/t/integration-type/marketing/online-booking), [Workflows & Automations](https://marketplace.simprogroup.com/t/integration-type/workflows-and-automations) - Available In: Australia, Canada, New Zealand, UK & Ireland, United States - Pricing: AI RECEPTIONIST, AI QUALIFIES CALL & BOOKS JOB, CRM + AI RECEPTIONIST + JMS - Website: [www.lanasoftware.com.au/ai-receptionist](https://www.lanasoftware.com.au/ai-receptionist/) ## Call to actions - **Get in Touch** — submit the contact form on https://marketplace.simprogroup.com/apps/lana-software-ai-receptionist - [Book a Demo](https://www.lanasoftware.com.au/book-a-demo/) ## About I used to dread missing calls during the day — it meant hours of phone tag wasting admin time, or worse, losing a job entirely to a competitor. Between being on-site, quoting, and managing staff, I didn’t have time to answer every call, let alone take down all the job details properly. We tried call answering services, but it still felt clunky and were off-putting to our customers— I’d get half a message or have to chase people for the info we needed.Then we brought on the LANA AI Receptionist. Honestly, I was sceptical at first. But it sounds just like a real person, and it doesn’t just answer the phone — it actually qualifies the customer, asks the right questions, and books the job straight into simPRO. The call summary and transcript land in my inbox and the customer notes instantly, and the job’s already sitting there ready to go. No delays, no follow-up calls. It’s just done.What really blew me away was how it learned our business — the language we use, the types of jobs we take, even the suburbs we service. Customers think they’re talking to a real local receptionist. And the best part? It’s working 24/7. No lunch breaks, no missed calls, no weekend voicemails I need to listen to on a Friday night.I didn’t expect tech like this to be so smooth. It’s like we’ve hired someone who never forgets a thing, works all hours, and knows our business inside out. That peace of mind? Worth every cent.And when we connected it to the full LANA CRM? That’s when everything clicked. Now the AI handles customers across the board — inbound calls, social media messages and website enquiries. It follows up on quotes and invoices automatically, follows up customers for repeat service jobs, even asks for Google reviews once the job's done. Everything is tracked and flowing through one system.It’s not just a receptionist anymore — it’s a full-time sales coordinator, admin assistant, and office manager rolled into one. It feels like the LANA team genuinely wanted us to succeed. For the first time, we’ve got a system that runs the business instead of the other way around. ## Features - **📞 24/7 Missed Call Management with Realistic AI Voice** — Features:Handles all missed calls 24/7 with a hyper-realistic voice and natural local accentSounds just like a real staff member—customers won’t know the differenceGathers key customer and job info during the callAutomatically pushes transcripts, summaries, and parsed details into simPROBenefits:✅ Never lose a customer to voicemail or unanswered calls✅ Maintain a professional first impression—day or night✅ Save time with call summaries and structured job info ready for quoting✅ Ensure every call turns into a captured opportunity in simPRO - **🌐 24/7 Live Response for Social & Web Enquiries** — Features:Responds instantly to all social media messages and website form enquiries using your business FAQsOperates 24/7, delivering consistent, branded responses—even after hoursParses customer/job details from enquiries and pushes them directly into SimproReduces bounce by engaging leads before they consider a competitorBenefits:✅ Capture every lead—even after hours or on weekends✅ Prevent customers from shopping around by responding in real time✅ Ensure consistent messaging across all channels using your own FAQs✅ Automatically sync job and customer info straight into SimPRO, ready for quoting or scheduling ## Screenshots - [🚀 Streamline Your Workflow with AI & Job Management Software 🚀 Here we showcase how our AI-powered receptionist seamlessly handles inbound calls, automatically captures customer details in LANA, and instantly creates a job in your job management system. What You'll See: ✔️ AI Receptionist answering an inbound customer call ✔️ Automatic contact entry into LANA ✔️ Job creation without manual data entry ✔️ Integration with AroFlo, ServiceM8, Simpro, OpenSolar, Ascora, and more! Say goodbye to double-handling and hello to automation! Watch now to see how LANA can transform your workflow. 🚀 Ready to work smarter, not harder? Try LANA today! 📞 Book a demo now at www.lanasoftware.com.au (video)](https://www.youtube.com/watch?v=LqhGUeYKwSw) - [Is this you? A busy tradie, covered in dust, running around the job site, balancing a power drill in one hand and your phone in the other. You’re in the middle of it all when your phone rings - again. You miss the call... and with it, another potential job. Sound familiar? Meet LANA AI Receptionist – the game-changing solution for tradies. HOW IT WORKS LANA answers every call instantly, grabs all the job details, and even schedules appointments, all while you stay hands-on with the job at hand. ✅ No more missed leads ✅ Automated SMS & Email responses ✅ Qualifies & books jobs for you Customers can reach you via call, text, or email - LANA takes care of it all, 24/7, so you never lose a lead again. You’ll get real-time updates on new leads, quote requests, and job bookings, plus it syncs directly with job management software like SimPRO and ServiceM8. Now, instead of scrambling to answer calls, you’re focused on getting the job done. WHY TRADIES LOVE LANA 🛠️ "Best decision I made for my business!" 🔧 "No more missed calls – it's like having a full-time receptionist!" 📞 "My customers love the fast, professional response!" Join the hundreds of tradies who’ve saved time, booked more jobs, and regained control of their business with LANA AI Receptionist. 🚀 Ready to work smarter, not harder? 💻 Book a demo now at www.lanasoftware.com.au (video)](https://www.youtube.com/watch?v=OMt6Wkr67c0) ## Pricing - **AI RECEPTIONIST** — $300/month. AI Receptionist only. - **AI QUALIFIES CALL & BOOKS JOB** — $399/month. AI Receptionist and booking jobs in your Job Management Software. - **CRM + AI RECEPTIONIST + JMS** — $600/month. AI Receptionist connects your phone, website, social media and more, ensuring you never miss a lead and automatically creating jobs in your Job Management Software. ## Resources - [AI Receptionist for Tradies](https://www.lanasoftware.com.au/ai-receptionist/) ## FAQs ### What is LANA's AI Receptionist and why do I need it? It’s like having your best receptionist on the tools 24/7. LANA’s AI Receptionist answers every call, books jobs, qualifies leads, and even chases quotes and invoices — all without ever needing a lunch break or a sick day. It’s designed for busy tradies who want to stop missing work and start winning more of it.  ### How does the AI Receptionist compare to a real human? It’s lightning fast, never drops the ball, and doesn’t forget a thing. Sure, it’s not a real person — it’s better in most cases. It’s always available, it never gets flustered, and it integrates directly with your job management system. But don’t take our word for it — click here to listen to real customer calls and hear it in action. ### Will it actually work for my trade business?  Absolutely. It’s already working wonders for electricians, plumbers, landscapers, HVAC pros, solar installers and more. Whether you’re solo or running a full crew, the AI Receptionist adapts to your business and scales with you.  ### What does it actually do day-to-day? Everything a receptionist should do — only better. It answers calls, qualifies customers, books jobs into your calendar, follows up on quotes, chases unpaid invoices, rebooks maintenance jobs, and even gets you Google reviews on autopilot. It’s like hiring an entire admin team for the price of lunch money.  ### What’s the cost — and how does it compare to hiring a receptionist? A full-time receptionist in Australia typically costs $55,000–$65,000 per year, plus super, sick leave, training, and ongoing management. That’s easily $5,000+ per month when you factor everything in.Now compare that to LANA’s AI Receptionist:Starter – $300/monthPro – $399/monthElite – $600/month (includes full CRM, automations, and comms management)👉 That’s less than one-tenth the cost of a regular hire — and this receptionist works 24/7, never gets sick, never takes holidays, and never forgets a message.Even if it wins you just one job a month you would’ve missed — it’s already paid for itself. ### What’s included in setup? Is it complicated? Not at all. We set it up for you. You get tailored call scripts, integration with your systems, and 1:1 training workshops so it sounds like your brand — not a robot. Setup starts at $1,000 (because we do it properly, once).  ### Does it integrate with the tools I already use? Yes — Simpro, ServiceM8, AroFlo, Ascora, OpenSolar and more. It slots into your workflow like it was built for it (because it was). No need to overhaul your system.  ### Can it handle messages from socials and SMS too? 100%. With the Elite package, you’re not just covered on the phone — the AI Receptionist also captures and replies to messages from Facebook, Instagram, SMS and website forms. One inbox to rule them all.  ### What if I get calls after-hours or on weekends? Perfect — that’s where the AI shines. It never sleeps. You’ll wake up to job bookings, call recordings, and qualified leads in your inbox instead of missed calls and lost opportunities.  ### Can it follow up with clients after the job’s done? Yep! it automatically chases quotes, unpaid invoices, and even sends Google review requests. You stay on the tools, it keeps the cash flowing and your online reputation growing.  ### What if I want to try it before committing? You can. Every plan comes with a 30-day free trial — no risk, no strings. You’ll know within days if it’s going to transform your business (spoiler: it will).  ### How do I know it’s secure and compliant? We take privacy and data security seriously. You’ll have full control of what’s said, stored, and shared — and we’ll guide you to stay compliant with local laws. Your calls and data stay safe, secure, and working for you.