# Hostcomm 
> RVX Remote Visual Assistance enables you to see and solve problems through a remote device's camera instead of sending someone on-site.

Canonical page: https://marketplace.simprogroup.com/apps/hostcomm
Marketplace: Simpro Marketplace
Last updated: 2026-02-24
Logo: https://assets.partnerfleet.app/n58wx72s2mjzvetazebz3m4noty1

## At a glance
- Integration Type: [Customer Service & Experience](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience), [Live Video & Messaging](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience/live), [Voice (VOIP)](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience/voip)
- Available In: Australia, Canada, New Zealand, UK & Ireland, United States
- Pricing: Hostcomm RVX Pricing , Free trial
- Website: [www.hostcomm.co.uk/solutions/remote-visual-assistance](https://www.hostcomm.co.uk/solutions/remote-visual-assistance)

## Call to actions
- **Get in Touch** — submit the contact form on https://marketplace.simprogroup.com/apps/hostcomm
- [Learn More](https://www.hostcomm.co.uk/solutions/remote-visual-assistance)

## About
Hostcomm RVX Remote Visual Assistance: More jobs completed, less travelling.Hostcomm RVX connects field personnel with experts through advanced visual communication, eliminating site visits while improving operational efficiency and service quality.Travel & Cost Reduction Eliminates expert travel to remote sites, reducing transportation costs and enabling immediate response. Experts support multiple locations simultaneously while organisations achieve significant savings through reduced travel expenses and optimized resource utilisation.Enhanced Service & Compliance Faster response times and immediate expert access improve customer satisfaction with first-visit issue resolution. Real-time expert oversight ensures correct procedures with comprehensive documentation for regulatory compliance.Training & Resource Optimisation Apprentices receive hands-on guidance from experienced professionals during fieldwork, accelerating development. Organizations extend expert reach across multiple sites simultaneously, reducing specialized personnel requirements and maintaining service quality during staff transitions.

## Features
- **Start a video session from Simpro** — Start your remote visual assistance session easily by clicking the RVX button on the Simpro user interface. Start session controls and video live feed are embedded on the Simpro interface so there is no need to move between multiple applications. 
- **RVX Guidance Tools: Clear Remote Communication** — RVX Guidance Tools eliminate communication barriers, ensuring critical information is conveyed instantly and accurately.Live Pointer - Digital extension of expert's hand directing attention to specific components in real-time, eliminating verbal instruction ambiguityImage Annotation - Mark up live video feeds with arrows, circles, and text labels to prevent errors and maintain perfect alignment during complex tasksIntegrated Whiteboarding - Shared digital canvas for sketching diagrams, illustrating concepts, and collaborative problem-solvingThese features bridge the gap between remote expertise and on-site execution, reducing errors and ensuring successful task completion.
- **Remote Data and Information Capture** — RVX Data Capture transforms remote assistance sessions into comprehensive documentation opportunities.HD Image Capture & OCR - Automatically extract and digitize text from labels and displays, creating searchable archives without transcription errorsVideo Recording - Complete procedural documentation for compliance, training, and quality assuranceGoogle Maps Integration - Precise location tracking and distance measurements for site surveys and asset mapping without additional equipmentSpecialized Tools - Sound volume measurement for equipment diagnostics and AR measurement for accurate dimensional data using device cameraThis integrated toolkit builds a valuable knowledge base supporting immediate problem-solving and continuous improvement.
- **Remote control of mobile tools ** — Remote Device Control: Seamless Expert CommandRVX empowers remote experts with direct control over mobile device functions, eliminating the need for field personnel to juggle multiple tasks.Direct Control Capabilities - Remote experts independently control torch, zoom, geolocation, camera, microphone, and LiDAR without field operative inputReduced Cognitive Load - Field personnel concentrate on executing procedures while experts handle all device operations, preventing task overload and errorsSeamless Workflow - Experts anticipate lighting needs, capture documentation, and gather measurements without interrupting work flow or requiring verbal coordinationEnhanced Safety & Accuracy - Field personnel keep hands free for tools and safety equipment while experts handle documentation remotely, reducing device fumbling in hazardous environments
- **Save files into Simpro automatically** — All captured media files such as images, videos, OCR files, text files, Google Maps images are inserted into your Simpro account using a secure API.

## Screenshots
- ![Simpro / RVX remote visual assistance.](https://assets.partnerfleet.app/pqfp643da3xjkno2jvh7y0k5aznl)
- ![Expert in a remote visual assistance session with Simpro/RVX](https://assets.partnerfleet.app/6dht678szo5qlxu1my8fj6h1m1xd)
- ![RVX embedded into the Simpro interface.](https://assets.partnerfleet.app/407az71rr0263uigkjodeio4hbmp)
- [RVX remote visual assistance helping to re-pressurise a Baxi boiler in 5 mins, avoiding an on-site visit. (video)](https://youtu.be/dYQbf7e8UWg)

## Pricing
- **Hostcomm RVX Pricing ** — £45.00 per set pm or £0.25 per minute.. Fixed costs unlimited minutes or pay as you go pricing.

## Resources
- [YouTube video channel](https://www.youtube.com/playlist?list=PLZ61P_r64NbPHrl96L6g3oN7ed_SRMw2y)
- [What is RVX?](https://www.youtube.com/watch?v=MbjdBd2Lpko&list=PLZ61P_r64NbPHrl96L6g3oN7ed_SRMw2y&index=2&t=1s)

## FAQs
### Does RVX work with any phone or mobile device?
Yes it will work with all phones and does not need an app download, which makes it suitable for any remote person, domestic or professional.

### What are the main use cases?
Remote assistance with complex tasks where a phone call may be inefficient and frustrating.Low risk maintenance tasks like pressurisations, thermostats, water cut off.On-site surveys. Pre-site attendance checks.Rapid sales lead follow-ups and 'walk-arounds'Urgent customer problems where a self-fix with guidance is possible.Providing support and training to new trainees and apprentices.Inspections and audits.

### How well is data secured?
RVX uses Amazon AWS servers and restricts data to the respective local region. This means for example, if you are a UK user your PII data will not leave the UK, it will be encrypted at rest and in transit, the video session itself uses TLS 1.3 encryption. There is no necessity to save any PII data on the RVX service. The service is EU & UK GDPR compliant. 

### Is there a free trial?
Yes there is a 30 day free trial.

### Which countries is Hostcomm based in?
Hostcomm has a physical presence (staff, offices)  based in Exeter, UK and Miami, USA.

### How easy does RVX integrate with Simpro?
Very easily, using a simple browser extension and OAuth keys. The total time to set it up is around 20 minutes.