# Hermia: Text to Job. Automatically
> Turn enquiries into booked jobs. Hermia qualifies each lead, finds and enriches the correct Customer and Site in Simpro—or creates the record that is missing—then books the job. Once it is ready to dispatch, the booked contractor receives a WhatsApp alert.

Canonical page: https://marketplace.simprogroup.com/apps/hermia
Marketplace: Simpro Marketplace
Last updated: 2026-08-31
Logo: https://assets.partnerfleet.app/56zgeb185wf1cuqtw0w2xqstzauu

## At a glance
- Integration Type: [AI (Artificial Intelligence)](https://marketplace.simprogroup.com/t/integration-type/ai-artificial-intelligence), [Live Video & Messaging](https://marketplace.simprogroup.com/t/integration-type/customer-service-and-experience/live), [Lead & Online Booking](https://marketplace.simprogroup.com/t/integration-type/marketing/online-booking), [Workflows & Automations](https://marketplace.simprogroup.com/t/integration-type/workflows-and-automations)
- Available In: Australia, Canada, New Zealand, UK & Ireland, United States
- Pricing: Text to Job. Automatically , Free trial
- Website: [www.hermia.au](https://www.hermia.au/)

## Call to actions
- **Get In Touch** — submit the contact form on https://marketplace.simprogroup.com/apps/hermia
- [Learn More](https://www.hermia.au/)

## About
Hermia is an AI-powered, multi-channel enquiry and booking assistant for plumbing, electrical, roofing, remedial, and fire/ESM businesses. It manages enquiries from WhatsApp, Email, Instagram, Facebook and Google Business, turning scattered messages into qualified, ready-to-dispatch work in Simpro—without your office having to chase every enquiry for the basics.When an enquiry arrives, Hermia captures the contact details and asks the job-specific questions that matter: the affected fixture or system, fault description and code, address, hazards, water or gas isolation, access and entry, billing contact, availability, property type and building type. If an answer is too vague to act on, Hermia follows up until the detail is usable. Your team receives a structured job brief, not a half-finished lead.Before creating anything, Hermia checks the Customer, Site and Open Lead records in Simpro. If the customer and site already exist, it enriches the matching records. If the customer exists at a new address, it creates the Site. If the customer is new, it creates both the Customer and Site using the captured details. This keeps your CRM organised and helps reduce duplicate records.Hermia then triages completed enquiries as Emergency, Urgent or Standard, so priority is clear at a glance. Emergency jobs are treated as Hot, Urgent jobs as Warm, and incomplete Cold enquiries are not sent to the contractor. When a job is booked, Simpro is updated with the qualified job information, and the booked contractor receives a WhatsApp alert with the job-docket link.Returning customers can use the same Hermia chat channel whenever they need help again, giving your business a familiar route for future enquiries. The result is less manual follow-up, clearer job information, and a more prepared handover to the person attending the site.

## Features
- **Customer Module** — Customer Custom FieldsBilling Entity — keeps the correct billing entity visible on the record.Urgency — makes the job priority clear at a glance.Estimate Amount — shows the estimate amount discussed with the lead.How it benefits youLess manual admin, clearer decisions and a cleaner handover
- **Site Module ** — Site Custom FieldsAccess_Notes — keeps entry instructions and site-access detail on the Site record.Building Type — shows the property type before the team attends.How it benefits youYour technician arrives prepared
- **Leads Custom Fields** — Leads Custom FieldsFault_Code — identifies the type of service or issue.Defect_Flag — clearly labels the reported fault.Description, Hazards & Isolation — keeps the job condition and safety context together.Materials & View Damage — shows material detail and the supplied visual evidence.How it benefits youYour team can act with context
- **Booking Module** — BookingLive Simpro availability — Hermia checks the schedule before selecting a technician and time.Booking confirmation — the customer receives the date, time, technician and direct contact details.How it benefits youLess booking back-and-forth
- **QUALIFY ENQUIRIES ACROSS 5 CHANNELS** — Email · WhatsApp · Instagram · Facebook · Google BusinessEvery existing enquiry is handled through the same structured qualification flow, whether it arrives in an inbox, a message thread, or a business profile.How it benefits you• One intake standard, everywhere• Fewer missed opportunities. • A clearer job before dispatch.

## Screenshots
- ![Hermia: Text to Job. Automatically](https://assets.partnerfleet.app/p7whri7ihajfumxabf89dgmjw23x)
- [Hermia: Text to Job. Automatically (video)](https://hermia.wistia.com/medias/2jgdlw5c8v/manage)

## Permissions
- Lead — Push to Partner — Job

## Pricing
- **Text to Job. Automatically ** — Turn customer messages into job-ready Simpro records. Hermia qualifies the enquiry, captures the job detail, enriches or creates the right Customer and Site, checks the Open Lead, and sends the booked contractor a WhatsApp alert with the job-docket link.

## Resources
- [Visit the Hermia Website](https://www.hermia.au/)
- [Terms of Service](https://onboarding.hermia.au/terms.html)
- [Pricing](https://www.hermia.au/pricing)

## FAQs
### Do I need a separate email or system setup to use Hermia?
No. Hermia runs on your existing email. Hermia filters every incoming email in real time. Anything unrelated to repair or service work is ignored automatically. Only genuine job enquiries are read, qualified, and turned into structured jobs ensuring no time is wasted and no real lead is missed.

### If a lead sends an email with no number?
Don’t worry — Hermia automatically replies to the lead via email asking for their phone number. This ensures no lead is ever missed and they move smoothly through qualification.

### What if I’m not happy with Hermia — can I get a refund?
Yes 48 hour window.  If you’re not satisfied with Hermia, we’ll issue a full refund of your setup fee.